Laptops Direct review

Updated September 30, 2026 · GizmoCue Editorial Team · Facts checked September 30, 2026

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Our verdict

Laptops Direct serves buyers who want computers, phones and gaming gear from a single catalogue, with build to order configurations, trade in and click and collect in the same basket. Returns run 14 days and laptop deals carry a 1 year warranty, which favours shoppers who pick a spec and commit.

Key facts

Best for
A single UK catalogue for laptops, phones, gaming gear and refurb, with trade in and click and collect.
Return window
14 days (Source, checked September 30, 2026)
Trade-in
Yes (Source, checked September 30, 2026)
Click and collect
Yes (Source, checked September 30, 2026)
Markets
GB, IE, AD, BE, DK, FI, FR, DE, IT, LU, NL, NO, PT, ES, SE (Source, checked September 30, 2026)
Legal entity
Buy It Direct Ltd (Source, checked September 30, 2026)
Headquarters
United Kingdom (Source, checked September 30, 2026)
Support channels
Phone, Chat, Help-centre (Source, checked September 30, 2026)
Departments
Computers, Phones, Audio, Tv, Gaming, Refurbished
Official website
laptopsdirect.co.uk

Computers

Price from
£86.97 (Source, checked September 30, 2026)
Build to order
Yes (Source, checked September 30, 2026)
Warranty
1 year (Source, checked September 30, 2026)
Return window
14 days (Source, checked September 30, 2026)
Most memory (GB)
32 (Source, checked September 30, 2026)
Markets
GB, IE, AD, BE, DK, FI, FR, DE, IT, LU, NL, NO, PT, ES, SE (Source, checked September 30, 2026)
Legal entity
Buy It Direct Ltd (Source, checked September 30, 2026)
Headquarters
United Kingdom (Source, checked September 30, 2026)
Support channels
Phone, Chat, Help-centre (Source, checked September 30, 2026)
Products
Laptop, Gaming laptop, Desktop, Gaming pc, Mini pc, Tablet, Chromebook, E reader
Operating systems
Windows, Macos, Chromeos, Android, Ipados
Graphics
Nvidia, Amd, Apple

Phones

Price from
£86.97 (Source, checked September 30, 2026)
Warranty
12 months (Source, checked September 30, 2026)
Return window
14 days (Source, checked September 30, 2026)
Trade-in
Yes (Source, checked September 30, 2026)
Unlocked phones
Yes (Source, checked September 30, 2026)
Markets
GB, IE, AD, BE, DK, FI, FR, DE, IT, LU, NL, NO, PT, ES, SE (Source, checked September 30, 2026)
Legal entity
Buy It Direct Ltd (Source, checked September 30, 2026)
Headquarters
United Kingdom (Source, checked September 30, 2026)
Support channels
Phone, Chat, Help-centre (Source, checked September 30, 2026)
Products
Laptop, Gaming laptop, Desktop, Gaming pc, Mini pc, Tablet, Chromebook, E reader
Condition grades
Excellent, Very good, Good
Operating systems
Windows, Macos, Chromeos, Android, Ipados

Monitors and peripherals

Price from
£86.97 (Source, checked September 30, 2026)
Highest refresh rate (Hz)
240 (Source, checked September 30, 2026)
Warranty
1 year (Source, checked September 30, 2026)
Wireless peripherals
Yes (Source, checked September 30, 2026)
Markets
GB, IE, AD, BE, DK, FI, FR, DE, IT, LU, NL, NO, PT, ES, SE (Source, checked September 30, 2026)
Legal entity
Buy It Direct Ltd (Source, checked September 30, 2026)
Headquarters
United Kingdom (Source, checked September 30, 2026)
Support channels
Phone, Chat, Help-centre (Source, checked September 30, 2026)
Products
Laptop, Gaming laptop, Desktop, Gaming pc, Mini pc, Tablet, Chromebook, E reader
Panel types
Ips, Va, Oled

Gaming gear

Price from
£86.97 (Source, checked September 30, 2026)
Wireless peripherals
Yes (Source, checked September 30, 2026)
Warranty
1 year (Source, checked September 30, 2026)
Markets
GB, IE, AD, BE, DK, FI, FR, DE, IT, LU, NL, NO, PT, ES, SE (Source, checked September 30, 2026)
Legal entity
Buy It Direct Ltd (Source, checked September 30, 2026)
Headquarters
United Kingdom (Source, checked September 30, 2026)
Support channels
Phone, Chat, Help-centre (Source, checked September 30, 2026)
Products
Laptop, Gaming laptop, Desktop, Gaming pc, Mini pc, Tablet, Chromebook, E reader
Platforms
Pc, Playstation, Xbox, Standalone

Apps and profiles

Elsewhere
Trustpilotinstagram.comfacebook.com

Pros and cons

Pros

  • Build to order is available, so a specification can be set before the machine ships rather than taken as it comes.
  • Trade in and click and collect are both offered, so an upgrade and a collection do not have to be separate arrangements.
  • Laptop deals carry a 1 year warranty, and the warranty stated for phones runs 12 months.
  • Monitors reach 240 Hz across ips, va and oled panels, with controllers covering pc, playstation and xbox.
  • Refurbished handsets are graded as excellent, very good and good and come unlocked, which makes condition easy to judge before buying.

Cons

  • The returns window is 14 days, placing the store 58 of 80 on that measure.
  • Phone warranty runs 12 months, under the 12 months reached by the upper quartile across the site.
  • Support runs on phone, chat and help centre, so a community forum or a dedicated account tier is not in that list.
  • The catalogue runs computers, phones and audio, which sends camera and appliance buyers to Akkuk.hu with computers, phones and audio.

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Who it suits

  • Laptop buyers who want a build to order configuration and a 1 year warranty settled in the same order.
  • Refurbished phone shoppers, since graded handsets in excellent, very good and good condition can be combined with trade in.
  • Gaming buyers, with pc, playstation and xbox controllers, nvidia, amd and apple graphics and 240 Hz monitors in a single place.

Who should look elsewhere

  • Camera and appliance shoppers, who get a wider department list from Akkuk.hu with computers, phones and audio.
  • Audio-led buyers, who will find a tighter sound focus at JBL with audio, gaming and refurbished.
  • Appliance deal hunters, who will find a dedicated appliances range at Banggood with computers, phones and audio.

What it does well

Laptops Direct returns window is 14 days, and on that single measure the store places 58 of 80 in the rankings here. A window that size suits the buyer who already knows the model wanted, opens the box, checks the panel and the keyboard, and confirms the specification matches the order. It is a tighter clock than some rivals allow, so a reader planning to live with a machine for a longer stretch before deciding has less room to change their mind, and this is the single number to weigh most carefully when reading a deal. Around that clock sit services that make the purchase less fussy. Trade in is available, so an old phone can be handed over as part of the transaction rather than sold on separately, which suits anyone upgrading without wanting to list a handset on its own. Click and collect is also available, so an order can be picked up instead of shipped. That is useful for a configured machine already in stock and for buyers who would rather not wait on a delivery slot, and it suits a store where the specification is chosen before the goods move. Neither service lengthens the returns period. A collected order carries the same 14 day window as a delivered one, so collection changes the wait before the goods arrive rather than the time available to send them back. Both features also sit within a hardware-first catalogue, built around computers, phones and gaming, where the returns clock and the collection option do most of the practical work. Readers who compare specifications, warranty length and the size of the returns window will find the position here easy to read; those shopping mainly for finance terms or reward perks have less to weigh.

Who runs it

Laptops Direct trades as Buy It Direct Ltd, a company headquartered in the United Kingdom. That combination puts the store in the same legal and geographic frame as the other UK electronics sellers on this list: a named operating company rather than a marketplace of third-party sellers, based in the same market as most of the delivery destinations in the catalogue. For anyone committing to a large purchase, the registered operator behind the checkout decides who handles a warranty claim or a return, and here that name is fixed and stated. Support runs on phone, chat and help centre. A help centre carries the written questions, chat covers the quick ones, and a phone line is there for cases that need a person on the other end, which in practice means faults, returns and configured orders that need changing. The routes matter more than the tally: the phone line is the one to use when a machine arrives damaged or a build to order specification has to be revisited, and the help centre is the place to check terms before committing to a large order. The company picture is therefore plain. A named operator in the United Kingdom, and a support mix of phone, chat and help centre with a community forum or account manager tier not included in that list. Buyers who want to know who stands behind an order, and how to reach them after delivery, get a clear answer on the points that matter.

How Laptops Direct compares

Where Laptops Direct is available

Available
Andorra, Belgium, Denmark, Finland, France, Germany, Ireland, Italy, Luxembourg, Netherlands, Norway, Portugal, Spain, Sweden, United Kingdom

Countries from the brand (Source, checked September 30, 2026)

Frequently asked questions

How long do I have to return something bought from Laptops Direct?+

Returns run 14 days. The store also offers click and collect, so some orders are picked up rather than shipped, and that window is the term to plan around when testing a machine. Sitting on a decision past that point turns a reflection into a return.

What warranty comes with laptops and phones?+

Laptop deals carry a 1 year warranty, and the warranty stated for phones runs 12 months. Refurbished handsets sit in the same store, graded as excellent, very good and good, so the condition label and the warranty length are worth weighing together before a purchase is confirmed.

Which countries does Laptops Direct deliver to?+

The store ships across GB, IE and AD, with the headquarters in the United Kingdom. That footprint is wide for a UK-based seller, covering the British Isles and much of Western and Northern Europe, though the list is the one to check for a specific destination before ordering a large configured machine.

How do I get help after ordering?+

Support runs on phone, chat and help centre. A help centre carries the written queries, chat handles quick questions, and a phone line is the route for faults, returns and configured orders that need changing. The list is short, which makes the phone line the practical channel for anything urgent after delivery.

Can I order a laptop configured rather than off the shelf?+

Build to order is available, so a specification can be set before the machine ships. The catalogue runs laptop, gaming laptop and desktop, and Windows, macOS and chromeos are all represented, which means a configuration can be matched to the operating system you actually use rather than the one bundled by default.

What condition are refurbished phones in?+

Refurbished handsets are graded as excellent, very good and good, which gives a clear label for each device rather than a vague description. Those phones are unlocked, and trade in is available, so an old handset can be handed over in the same transaction. Returns still run 14 days.

What is the cheapest way to buy from Laptops Direct?+

Monitors are the cheapest entry point, from £86.97. The rest of the catalogue runs wider, across laptop, gaming laptop and desktop, with prices rising into laptops, gaming machines, tablets and e-readers. A buyer after the lowest outlay will find the monitor end of the store rather than the laptop end.

What gaming hardware does the store stock?+

Gaming is a listed department, and the range reaches 240 Hz monitors in ips, va and oled panels. Controllers cover pc, playstation and xbox, and the graphics options run nvidia, amd and apple, so a gaming build can be assembled from the same catalogue as the rest of the machine.

Sources

Compiled from 12 source pages, checked September 30, 2026. We did not open an account.

What changed

  • September 30, 2026: Markets was GB, IE, BE, DK, FI, FR, DE, IT, LU, NL, NO, PT, ES, SE, AD, GI, now GB, IE, AD, BE, DK, FI, FR, DE, IT, LU, NL, NO, PT, ES, SE
  • September 30, 2026: Support channels was email, phone, help-centre, now phone, chat, help-centre
  • September 30, 2026: availability allowed was AD, BE, DE, DK, ES, FI, FR, GB, GI, IE, IT, LU, NL, NO, PT, SE, now AD, BE, DE, DK, ES, FI, FR, GB, IE, IT, LU, NL, NO, PT, SE

Laptops Direct

A single UK catalogue for laptops, phones, gaming gear and refurb, with trade in and click and collect.

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