Coolblue Belgium review

Updated September 30, 2026 · GizmoCue Editorial Team · Facts checked September 30, 2026

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Our verdict

Coolblue Belgium suits shoppers in Belgium who want one store for computers, audio, phones, gaming and appliances, and who put returns and warranty above the lowest sticker price. Coolblue Belgium lists audio from €22.99, gives you 30 days to send an order back, and covers products for 2 years.

Key facts

Best for
Filling a whole tech list in Belgium, with free delivery and a 30 days return window on every order.
Free delivery threshold
€0 (Source, checked September 30, 2026)
Return window
30 days (Source, checked September 30, 2026)
Extended warranty
Yes (Source, checked September 30, 2026)
Click and collect
Yes (Source, checked September 30, 2026)
Markets
BE, NL, DE (Source, checked September 30, 2026)
Legal entity
Coolblue België N.V. (Source, checked September 30, 2026)
Headquarters
Belgium (Source, checked September 30, 2026)
Founded
1999 (Source, checked September 30, 2026)
Support channels
Email, Phone, Help-centre (Source, checked September 30, 2026)
Departments
Computers, Phones, Audio, Tv, Gaming, Cameras, Appliances, Refurbished
Official website
coolblue.be

Headphones and speakers

Price from
€22.99 (Source, checked September 30, 2026)
Noise cancelling
Yes (Source, checked September 30, 2026)
Battery life
8 hours (Source, checked September 30, 2026)
Warranty
2 years (Source, checked September 30, 2026)
IP rating
IP57 (Source, checked September 30, 2026)
Markets
BE, NL, DE (Source, checked September 30, 2026)
Legal entity
Coolblue België N.V. (Source, checked September 30, 2026)
Headquarters
Belgium (Source, checked September 30, 2026)
Founded
1999 (Source, checked September 30, 2026)
Support channels
Email, Phone, Help-centre (Source, checked September 30, 2026)
Products
Headphones, Earbuds, Speakers, Portable speakers, Soundbars, Hi fi, Turntables

Computers

Price from
€22.99 (Source, checked September 30, 2026)
Warranty
2 years (Source, checked September 30, 2026)
Return window
30 days (Source, checked September 30, 2026)
Markets
BE, NL, DE (Source, checked September 30, 2026)
Legal entity
Coolblue België N.V. (Source, checked September 30, 2026)
Headquarters
Belgium (Source, checked September 30, 2026)
Founded
1999 (Source, checked September 30, 2026)
Support channels
Email, Phone, Help-centre (Source, checked September 30, 2026)
Products
Headphones, Earbuds, Speakers, Portable speakers, Soundbars, Hi fi, Turntables
Operating systems
Windows, Macos, Chromeos, Android, Ipados

Monitors and peripherals

Price from
€22.99 (Source, checked September 30, 2026)
Warranty
2 years (Source, checked September 30, 2026)
Markets
BE, NL, DE (Source, checked September 30, 2026)
Legal entity
Coolblue België N.V. (Source, checked September 30, 2026)
Headquarters
Belgium (Source, checked September 30, 2026)
Founded
1999 (Source, checked September 30, 2026)
Support channels
Email, Phone, Help-centre (Source, checked September 30, 2026)
Products
Headphones, Earbuds, Speakers, Portable speakers, Soundbars, Hi fi, Turntables

Phones

Price from
€22.99 (Source, checked September 30, 2026)
Return window
30 days (Source, checked September 30, 2026)
Markets
BE, NL, DE (Source, checked September 30, 2026)
Legal entity
Coolblue België N.V. (Source, checked September 30, 2026)
Headquarters
Belgium (Source, checked September 30, 2026)
Founded
1999 (Source, checked September 30, 2026)
Support channels
Email, Phone, Help-centre (Source, checked September 30, 2026)
Products
Headphones, Earbuds, Speakers, Portable speakers, Soundbars, Hi fi, Turntables
Operating systems
Windows, Macos, Chromeos, Android, Ipados

Apps and profiles

Elsewhere
WikidataWikipediaXTrustpilotkiyoh.com

Pros and cons

Pros

  • You have 30 days to send an order back, which takes the risk out of a big purchase.
  • Every product carries 2 years of cover, and an extended warranty is available on top of it.
  • Delivery is free on every order, with the threshold at €0, and click and collect is offered for small items.
  • Refurbished is part of computers, phones and audio here, which the JBL range does not cover: its categories run audio, gaming and refurbished.

Cons

  • Support runs on email, phone and help centre only, so there is no live chat in the list.
  • The noise cancelling earbuds listed run 8 hours on a charge, well under the 40 median across the products compared here.
  • A 30 days return window places Coolblue Belgium at 3 of 80 brands compared, so it is not the longest window in the field.
Coolblue Belgium

Ready to try Coolblue Belgium?

Scored 9.2 / 10 by GizmoCue.

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Who it suits

  • Belgian shoppers filling a whole tech list at once, since computers, phones and audio covers audio, computers, phones, gaming, cameras and appliances in a single place.
  • Audio buyers who would rather hear a pair at home, with 30 days to send them back and click and collect if picking up suits better.
  • Computer and tablet buyers, since the operating systems covered run Windows, macOS and chromeos.

Who should look elsewhere

  • Banggood, if you want a store whose categories are computers, phones and audio and do not include the refurbished line Coolblue Belgium carries.
  • JBL, for a single brand audio shop: its categories are audio, gaming and refurbished, so anyone also needing a computer or an appliance has to look elsewhere.

What it does well

Start with the return window, because that is what you feel most. You have 30 days to change your mind once an order arrives, and nothing has to be argued, so if the fit, the sound or the setup turns out wrong the order goes back inside that window. An extended warranty is available for buyers who want more cover than the standard terms give, and click and collect means a small item can reach you without waiting on a courier. Both are minor lines in the terms and useful ones in a busy week.

Who runs it

Coolblue Belgium trades as Coolblue België N.V., is headquartered in Belgium, and the company has been trading since 1999. That pairing matters for a big purchase: a named legal entity is who a warranty claim goes to, and a long trading record points to an aftersales operation built to outlive a single sale. Support reaches you through email, phone and help centre. Depending on the question, that can be a written answer, a call or a self serve help centre, so routine delivery and returns queries are worth starting in the help centre before you wait on a reply.

How Coolblue Belgium compares

Where Coolblue Belgium is available

Available
Belgium

Countries from the brand (Source, checked September 30, 2026)

Frequently asked questions

What does audio cost at Coolblue Belgium?+

Wired earphones are listed from €22.99, which sets the floor for the audio side of the shop. Speakers, soundbars, hi-fi and turntables sit alongside them, and the wider catalogue runs across computers, phones and audio for anyone buying several things in a single order.

How long do I have to return something?+

You have 30 days to return an order, a comfortable window if a product does not fit your setup. That places Coolblue Belgium at 3 among 80 brands compared on this measure, so the window is strong without being the longest on the list.

Does Coolblue Belgium cover repairs?+

Every product carries 2 years of cover, and an extended warranty is available if you want a longer safety net on a laptop or a TV. That extra cover is the useful part for expensive gear, where a short standard term leaves most of the risk with you.

Is delivery free and can I collect in person?+

Delivery is free on every order, with the threshold at €0. Click and collect is also offered, so a small item can be picked up instead of posted, and both options can sit in a single basket when you are buying a large screen and a cable.

How do I reach customer service?+

Support runs on email, phone and help centre, so you can email, call or work through the help centre. Email suits documentation heavy questions such as a warranty claim, while a call is the quicker route when a fault is holding up a project.

Which countries does the shop serve?+

Coolblue Belgium is the Belgian store, and the group runs in Belgium, NL and DE. The Belgian entity and site are the ones that set the 30 days return window and the free delivery, so read the local terms before ordering through another country site.

Which laptops and tablets can I find?+

Computers are a main category here, alongside the rest of computers, phones and audio. The operating systems covered run Windows, macOS and chromeos, so Windows, macOS and Android machines sit in the same place rather than being split across specialist sellers.

Are the noise cancelling earbuds good for travel?+

Noise cancelling is offered, and the listed earbuds run 8 hours on a charge with an ingress rating of IP57. For a long flight that battery figure is the number to weigh, since noise cancelling draws power and the charging case adds charges rather than hours.

Sources

  • aboutcoolblue.com/en checked September 30, 2026

    Backs: Founded

    “© 1999 - 2026 - Coolblue”

  • aboutcoolblue.com/en/about-coolblue checked September 30, 2026

    Backs: Markets

    “we build leading market positions in consumer electronics and energy in the Netherlands, Belgium, and Germany”

  • coolblue.be checked September 30, 2026

    Backs: Operating systems

    “Windows laptops ... Apple MacBook ... Chromebooks ... Tablets ... Apple iPad ... Samsung tablets”

  • coolblue.be/en checked September 30, 2026

    Backs: Departments

    “Computers & tablets / Telephony / Image & sound (Televisions & projectors, Speakers and boxes) / Gaming / Household & living (Washing machines, Dryers) / Kitchen (Large kitchen appliances) / Photo &...”

  • coolblue.be/en checked September 30, 2026

    Backs: Products

    “Headphones, Noise-canceling headphones, Earbuds, Soundbars, Wireless speakers, Bluetooth speakers, WiFi speakers, Sonos speakers, HiFi speakers, Record players”

  • coolblue.be/en/c/terms-and-conditions.html checked September 30, 2026

    Backs: Click and collect, Free delivery threshold, Headquarters, Legal entity, Support channels

    “Choose your delivery method: delivery to your chosen address, send it to the pickup point chosen by you, or pick it up in one of our Coolblue stores.”

  • coolblue.be/en/customer-service/insurance-take-out-and-co... checked September 30, 2026

    Backs: Extended warranty

    “You always receive a 2-year warranty on your purchase from us. With an insurance, you can extend this and you also have extra coverage during the first 2 years”

  • coolblue.be/en/customer-service/returns-and-exchanges checked September 30, 2026

    Backs: Return window

    “Within 30 days, you can register your product for return.”

  • coolblue.be/en/customer-service/warranty-and-repairs checked September 30, 2026

    Backs: Warranty

    “You'll receive at least a 2-year warranty on defects on most products.”

  • coolblue.be/en/earphones/wired checked September 30, 2026

    Backs: Price from

    “Apple EarPods Lightning Connector ... 22,99”

  • coolblue.be/en/product/969421/apple-airpods-pro-3.html checked September 30, 2026

    Backs: Battery life, IP rating, Noise cancelling

    “Apple AirPods Pro 3 ... Average battery life 8 hours”

Compiled from 11 source pages, checked September 30, 2026. We did not open an account.

What changed

  • September 30, 2026: Minimum battery health no longer 85
  • September 30, 2026: Battery life now 8
  • September 30, 2026: Condition grades no longer like-new, very-good, good
  • September 30, 2026: IP rating now IP57
  • September 30, 2026: Noise cancelling now yes
  • September 30, 2026: Panel types no longer ips, va, oled, mini-led
  • September 30, 2026: Price from was 139 EUR, now 22.99 EUR
  • September 30, 2026: Products was laptop, desktop, gaming-pc, gaming-laptop, chromebook, tablet, e-reader, now headphones, earbuds, speakers, portable-speakers, soundbars, hi-fi, turntables
  • September 30, 2026: Highest refresh rate (Hz) no longer 540
  • September 30, 2026: Trade-in no longer yes
  • September 30, 2026: Warranty no longer 24
  • September 30, 2026: Wireless peripherals no longer yes
  • September 30, 2026: axisScores cost was 9.6, now 9.5
  • September 30, 2026: axisScores offer was 9.2, now 9.1
  • September 30, 2026: axisScores trust was 9.0, now 8.9
  • September 30, 2026: score was 9.3, now 9.2
Coolblue Belgium

Coolblue Belgium

Filling a whole tech list in Belgium, with free delivery and a 30 days return window on every order.

9.2/10Visit

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