KEH review
Updated September 30, 2026 · GizmoCue Editorial Team
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Our verdict
KEH is a graded refurbisher for laptops, phones, audio and gaming gear, and it suits shoppers who want condition tiers and a trade-in route rather than factory-new stock. Computers and audio lead the categories on the site at 63.5% each, and the median starting price across the range sits at €86.82 for most listings.
Key facts
- Best for
- Graded refurbished laptops, phones and audio where condition matters more than factory warranty length.
- Official website
- keh.com
Pros and cons
Pros
- Every listing carries a condition grade, from like-new at 72.2% of stock down to fair at 38.9%, so the bargain and the risk sit on the same page.
- Trade-in runs on 96.8% of listings, so an older phone or laptop can offset the cost of the replacement.
- Extended warranty is offered on 86.2% of listings, in line with the 86.2% category share.
- Support is broad, with a help centre on 96.7%, email on 78.9% and phone on 53.9%.
Cons
- Typical cover is short: 1 years, with 2 at the upper end, so longer protection is an add-on.
- Price matching is flagged on 54.5% of listings, so the same device can sit at a lower price elsewhere.
- Click and collect appears on 65.2% of listings, so plan for delivery on the rest.
Ready to try KEH?
Who it suits
- Upgraders who already know the model they want and care more about condition than about a factory seal.
- Audio and gaming buyers who read a grade before they read a specification.
- Refurbished shoppers who want choice on risk, since good grade stock at 77.8% sits alongside fair grade listings at 38.9%.
Who should look elsewhere
- Buyers who need a sealed new unit rather than a graded refurbishment.
- Anyone whose budget depends on a long warranty, since median cover is 1 years.
- Shoppers who want to walk in and take a device away, with click and collect listed on 65.2% of listings.
How KEH compares
TESmart
UMEVO
Joom
Nubia
Logitech
Antigravity
Xistore BY
Snapmaker US
ESR EU
Snapmaker Shop
Minisforum EU
Uperfect Monitor
XPPen
Frequently asked questions
What condition grades does KEH sell against?+
Listings are graded rather than split into new and used. Like-new covers 72.2% of stock, excellent 77.8%, very good 50%, good 77.8% and fair 38.9%. The grade sits on the listing, so you pick the risk level rather than taking a default.
What does a device cost at the cheaper end?+
Refurbished kit starts low. The median starting price across the range is €86.82, the cheapest listings sit at €5.25, and the upper end reaches €201.87. Grade and category do much of the moving here, so a fair grade in a cheaper category and a like-new grade in a dearer one land differently.
What warranty comes with a KEH device?+
Cover is shorter than a new retail warranty. The typical term is 1 years, with 2 at the top of the range. Extended warranty is offered on 86.2% of listings, so longer protection is something you add rather than something you get by default.
Can I trade in the device I am replacing?+
Trade-in is offered on 96.8% of listings, so handing over an older phone or laptop fits the buying flow rather than sitting outside it. It pairs with graded stock, which means the replacement is described by condition instead of being sold as new, and phones are part of that range at 47.1%.
What categories does KEH actually stock?+
Computers and audio are the biggest shelves at 63.5% each, with gaming at 58.8% and refurbished at 49.4%. Phones come in smaller at 47.1%, and TVs, cameras and appliances each sit at 36.5%.
How do I get help if a device is not right?+
Support is broader than most refurbishers. A help centre covers 96.7% of listings, with email on 78.9%, phone on 53.9%, chat on 34.9% and a community option on 42.8%.
Will KEH match a lower price elsewhere?+
Price matching is flagged on 54.5% of listings, which is a split rather than a blanket policy. Check the individual device before you commit, because a cheaper rival may sit on the same product. Grading and trade-in often change the comparison more than the sticker does.
Can I collect a device in person?+
Click and collect appears on 65.2% of listings, so it is available but not on every product. Plan for delivery on the remainder, and if you are dropping off an old unit anyway, trade-in is listed on 96.8% of listings.
Not confirmed yet: Departments, Return window.
KEH
Graded refurbished laptops, phones and audio where condition matters more than factory warranty length.