Back Market review

Updated September 30, 2026 · GizmoCue Editorial Team · Facts checked September 30, 2026

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Our verdict

Back Market suits buyers who want a broad refurbished catalogue rather than new stock, with a 30 days return window behind every order. Trade in and an extended warranty soften the outlay, but click and collect is not offered, so the fit is shoppers ready to wait for delivery.

Key facts

Best for
Refurbished phones, laptops and tablets bought for delivery.
Free delivery threshold
$0 (Source, checked September 30, 2026)
Return window
30 days (Source, checked September 30, 2026)
Extended warranty
Yes (Source, checked September 30, 2026)
Trade-in
Yes (Source, checked September 30, 2026)
Click and collect
No (Source, checked September 30, 2026)
Markets
AU, AT, BE, FI, FR, DE, GR, IE, IT, NL, PT, SK, ES, SE, GB, JP, US (Source, checked September 30, 2026)
Legal entity
Back Market, Inc. (Source, checked September 30, 2026)
Headquarters
United States (Source, checked September 30, 2026)
Founded
2014 (Source, checked September 30, 2026)
Support channels
Chat, Email, Help-centre (Source, checked September 30, 2026)
Departments
Computers, Phones, Audio, Gaming, Appliances, Refurbished
Official website
backmarket.com

Phones

Price from
$138 (Source, checked September 30, 2026)
Warranty
12 months (Source, checked September 30, 2026)
Return window
30 days (Source, checked September 30, 2026)
Minimum battery health
80% (Source, checked September 30, 2026)
Trade-in
Yes (Source, checked September 30, 2026)
Unlocked phones
Yes (Source, checked September 30, 2026)
Markets
AU, AT, BE, FI, FR, DE, GR, IE, IT, NL, PT, SK, ES, SE, GB, JP, US (Source, checked September 30, 2026)
Legal entity
Back Market, Inc. (Source, checked September 30, 2026)
Headquarters
United States (Source, checked September 30, 2026)
Founded
2014 (Source, checked September 30, 2026)
Support channels
Chat, Email, Help-centre (Source, checked September 30, 2026)
Products
Refurbished phones, Refurbished laptops, Refurbished tablets, Foldables
Condition grades
Like new, Excellent, Good, Fair
Operating systems
iOS, Android

Computers

Price from
$138 (Source, checked September 30, 2026)
Warranty
1 year (Source, checked September 30, 2026)
Return window
30 days (Source, checked September 30, 2026)
Most memory (GB)
32 (Source, checked September 30, 2026)
Markets
AU, AT, BE, FI, FR, DE, GR, IE, IT, NL, PT, SK, ES, SE, GB, JP, US (Source, checked September 30, 2026)
Legal entity
Back Market, Inc. (Source, checked September 30, 2026)
Headquarters
United States (Source, checked September 30, 2026)
Founded
2014 (Source, checked September 30, 2026)
Support channels
Chat, Email, Help-centre (Source, checked September 30, 2026)
Products
Refurbished phones, Refurbished laptops, Refurbished tablets, Foldables
Operating systems
iOS, Android
Graphics
Apple

Gaming gear

Price from
$138 (Source, checked September 30, 2026)
Warranty
1 year (Source, checked September 30, 2026)
Markets
AU, AT, BE, FI, FR, DE, GR, IE, IT, NL, PT, SK, ES, SE, GB, JP, US (Source, checked September 30, 2026)
Legal entity
Back Market, Inc. (Source, checked September 30, 2026)
Headquarters
United States (Source, checked September 30, 2026)
Founded
2014 (Source, checked September 30, 2026)
Support channels
Chat, Email, Help-centre (Source, checked September 30, 2026)
Products
Refurbished phones, Refurbished laptops, Refurbished tablets, Foldables
Platforms
Playstation, Switch, Standalone

Apps and profiles

Get the app
Google Play
Elsewhere
TrustpilotLinkedInXbbb.org

Pros and cons

Pros

  • On return days the store ranks 3 of 80, with 30 days to change your mind on any order.
  • Trade in is offered, so an older handset or laptop can offset part of what a replacement costs.
  • An extended warranty is available on top of standard cover, useful on refurbished hardware where faults surface early.
  • Store categories cover computers, phones and audio, so a phone, laptop, console or appliance can be replaced in one place.
  • Phones are sold unlocked, which keeps a handset usable across carriers rather than tied to one.

Cons

  • Click and collect is not offered, so every order waits on delivery rather than a counter.
  • Phone support is not among its support channels (chat, email and help centre), so help arrives in writing or in a chat window.
  • Standard cover is 12 months on phones and 1 year on laptops, so anything longer sits with the paid extended warranty.
  • The range is narrower than the generalists, as computers, phones and audio stops short of the tv and camera categories listed by Akkuk.hu and Banggood.
Back Market

Ready to try Back Market?

Scored 9.0 / 10 by GizmoCue.

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Who it suits

  • Shoppers replacing a phone, laptop or tablet who want refurbished hardware without new retail pricing.
  • Households spread across AU, AT and BE who would rather take one delivery than make a store visit.
  • Buyers with an older device in a drawer, since trade in is offered and can cut what a replacement costs.

Who should look elsewhere

  • Cameras and televisions: Akkuk.hu and Banggood both list tv and camera categories, which sit outside this range.
  • Audio and gaming specialists: JBL lists audio, gaming and refurbished, so a tighter focus fits a shopping list built around sound and consoles.

What it does well

The risk in buying refurbished is the condition of what arrives, and the terms here address that directly. Returns run 30 days, which gives time to live with a secondhand device and send it back if it does not suit. An extended warranty is offered for buyers who want cover beyond the standard term, and a trade in service lets an older phone or laptop count towards the price of its replacement. Click and collect is not part of the model, so each purchase arrives by delivery rather than from a counter.

Who runs it

The store trades as Back Market, Inc., headquartered in the United States and trading since 2014. Length of trading carries weight for a refurbisher, because the claims being made concern hardware that has already been used rather than a sealed box. Support is digital, with chat, email and help centre as the listed routes, so answers arrive in writing or in a chat window rather than by phone. For a secondhand device that is the whole after-sales conversation, which is worth weighing against sellers who take queries on a line.

How Back Market compares

Where Back Market is available

Available
Australia, Austria, Belgium, Finland, France, Germany, Greece, Ireland, Italy, Japan, Netherlands, Portugal, Slovakia, Spain, Sweden, United Kingdom, United States

Countries from the brand (Source, checked September 30, 2026)

Frequently asked questions

How long do I have to return a device?+

Returns run 30 days from delivery, and that window covers refurbished hardware as well as the usual reasons for sending something back. Standard cover is 12 months on phones, with an extended warranty available for a longer term. Click and collect is not offered, so a return is a shipped journey rather than a walk in.

What condition will my device be in?+

Devices are graded across like new, excellent and good, so the cosmetic standard is yours to choose. Batteries start at 80% health, which is the part most likely to drive a replacement later and the easiest figure to compare across sellers. Read the grade and the battery health before paying, since the two shape the price gap.

What does it cost at the entry level?+

Prices start at $138 across the refurbished range, and the free delivery threshold is $0, so shipping is not the thing that pushes a small order up. Click and collect is not offered, so there is no in-person route around that wait. Entry price plus delivery is the figure to weigh against a new unit.

Does the store sell laptops and tablets as well as phones?+

The range is centred on refurbished phones, refurbished laptops and refurbished tablets, and store categories cover computers, phones and audio. Standard cover is 1 year on laptops and 12 months on phones, and configurations reach 32 GB of memory. An extended warranty is available on either, which matters most on a machine that has already had a life.

Which countries does it ship to?+

Orders ship across AU, AT and BE. The company behind the store is Back Market, Inc., headquartered in the United States and trading since 2014. Delivery is the route for every market, so shipping cost and time carry more weight here than a nearby counter would.

Can I trade in my old phone?+

Yes, trade in is offered, so an older device can be handed over as part of the payment for a replacement. The 30 days return window then covers the case where the incoming handset is not what you expected. Phones are sold unlocked, so nothing in the trade ties the new device to a single carrier.

What support do I get if something goes wrong?+

Support runs on chat, email and help centre, so questions go through chat, by email or via the help centre, and phone is not among the listed routes. Cover starts at 12 months on phones and 1 year on laptops, and an extended warranty can be added for a longer term. Plan on written replies.

Which platforms and operating systems are covered?+

Gaming hardware covers playstation, switch and standalone, and phone stock runs on iOS and Android. The computer side is Apple based, with apple listed as the graphics brand, so desktop parts built around other chip makers sit outside the range. Check the platform you want before you start browsing.

Sources

  • help.backmarket.com/hc/en-us/articles/360026646054-Where-... checked September 30, 2026

    Backs: Click and collect, Free delivery threshold, Markets

    “Back Market does not have physical stores or collection points, all orders are fulfilled and shipped by individual sellers.”

  • help.backmarket.com/hc/en-us/articles/360026820453-Return... checked September 30, 2026

    Backs: Return window, Support channels

    “Once you receive your Back Market order, you have 30 days to return it to the seller.”

  • help.backmarket.com/hc/en-us/search checked September 30, 2026

    Backs: Condition grades

    “regardless of its appearance grade (Fair, Good, Excellent, or Premium)”

  • backmarket.com checked September 30, 2026

    Backs: Platforms

    “The PlayStation 5, refurbished, for way less than new ... Nintendo 64, refurbished by professionals”

  • backmarket.com/en-us checked September 30, 2026

    Backs: Graphics, Most memory (GB)

    “MacBook Pro (2021) 16-inch - Apple M1 Pro 10-core and 16-core GPU - 32GB RAM - SSD 512GB”

  • backmarket.com/en-us checked September 30, 2026

    Backs: Headquarters, Operating systems, Departments, Trade-in

    “"address": { "@type": "PostalAddress", "streetAddress": "100 Bogart St.", "addressLocality": "Brooklyn", "addressRegion": "New York", "addressCountry": "United States" }”

  • backmarket.com/en-us/about-us checked September 30, 2026

    Backs: Founded

    “Since we were founded in 2014, Back Market has raised over $1 billion from top investors around the world”

  • backmarket.com/en-us/e/good-deals checked September 30, 2026

    Backs: Price from, Products

    “iPhone SE (2020) • Unlocked Fair • Red • 256 GB • Physical SIM + eSIM - Refurbished price:$138.00”

  • backmarket.com/en-us/legal/terms-of-service checked September 30, 2026

    Backs: Warranty

    “Buyers benefit from a 12-month limited warranty granted by the Seller.”

  • backmarket.com/en-us/legal/warranty checked September 30, 2026

    Backs: Legal entity, Warranty

    “Back Market, Inc. requires all persons and entities that sell products on the Back Market website (the "Site") to offer Buyers the following limited warranty”

  • backmarket.com/en-us/quality checked September 30, 2026

    Backs: Minimum battery health, Unlocked phones

    “Battery health that meets industry standards - Minimum 80% battery health with 100% charge capacity.”

  • backmarket.com/en-us/service/ext-services checked September 30, 2026

    Backs: Extended warranty

    “Warranty extension - Standard coverage for another year ... Extended warranty that kicks in when your 1-year refurbisher's warranty expires”

Compiled from 12 source pages, checked September 30, 2026. We did not open an account.

What changed

  • September 30, 2026: axisScores cost was 9.6, now 9.5
  • September 30, 2026: axisScores offer was 9.0, now 8.9
Back Market

Back Market

Refurbished phones, laptops and tablets bought for delivery.

9.0/10See alternatives

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