Xiaomi review

Updated September 30, 2026 · GizmoCue Editorial Team · Facts checked September 30, 2026

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Our verdict

Xiaomi suits buyers in RO who want a new phone from a long established company and can live with a firm deadline. It leads on cover and on trading in an old device, and trails on the return window of 14 days.

Key facts

Best for
Buyers who value 24 months of cover and trade in more than a generous returns window.
Warranty
24 months (Source, checked September 30, 2026)
Return window
14 days (Source, checked September 30, 2026)
Trade-in
Yes (Source, checked September 30, 2026)
Markets
RO (Source, checked September 30, 2026)
Legal entity
Xiaomi Technology Netherlands B.V. (Source, checked September 30, 2026)
Headquarters
Netherlands (Source, checked September 30, 2026)
Founded
2010 (Source, checked September 30, 2026)
Support channels
Email, Chat, Phone, Help-centre (Source, checked September 30, 2026)
Products
New phones
Operating systems
Android
Official website
mi.com

Electronics stores

Free delivery threshold
RON 119 (Source, checked September 30, 2026)
Return window
14 days (Source, checked September 30, 2026)
Trade-in
Yes (Source, checked September 30, 2026)
Click and collect
Yes (Source, checked September 30, 2026)
Markets
RO (Source, checked September 30, 2026)
Legal entity
Xiaomi Technology Netherlands B.V. (Source, checked September 30, 2026)
Headquarters
Netherlands (Source, checked September 30, 2026)
Founded
2010 (Source, checked September 30, 2026)
Support channels
Email, Chat, Phone, Help-centre (Source, checked September 30, 2026)
Departments
Phones, Tv, Appliances, Audio

Monitors and peripherals

Highest refresh rate (Hz)
180 (Source, checked September 30, 2026)
Warranty
2 years (Source, checked September 30, 2026)
Wireless peripherals
Yes (Source, checked September 30, 2026)
Markets
RO (Source, checked September 30, 2026)
Legal entity
Xiaomi Technology Netherlands B.V. (Source, checked September 30, 2026)
Headquarters
Netherlands (Source, checked September 30, 2026)
Founded
2010 (Source, checked September 30, 2026)
Support channels
Email, Chat, Phone, Help-centre (Source, checked September 30, 2026)
Products
New phones
Panel types
Ips

Computers

Build to order
No (Source, checked September 30, 2026)
Warranty
2 years (Source, checked September 30, 2026)
Return window
14 days (Source, checked September 30, 2026)
Markets
RO (Source, checked September 30, 2026)
Legal entity
Xiaomi Technology Netherlands B.V. (Source, checked September 30, 2026)
Headquarters
Netherlands (Source, checked September 30, 2026)
Founded
2010 (Source, checked September 30, 2026)
Support channels
Email, Chat, Phone, Help-centre (Source, checked September 30, 2026)
Products
New phones
Operating systems
Android

Headphones and speakers

Battery life
14 hours (Source, checked September 30, 2026)
Warranty
2 years (Source, checked September 30, 2026)
IP rating
IP68 (Source, checked September 30, 2026)
Markets
RO (Source, checked September 30, 2026)
Legal entity
Xiaomi Technology Netherlands B.V. (Source, checked September 30, 2026)
Headquarters
Netherlands (Source, checked September 30, 2026)
Founded
2010 (Source, checked September 30, 2026)
Support channels
Email, Chat, Phone, Help-centre (Source, checked September 30, 2026)
Products
New phones

Apps and profiles

Elsewhere
Wikidatafacebook.com

Pros and cons

Pros

  • Warranty of 24 months places the brand at position 2 of 33 brands tracked, ahead of the 12 median in the smartphone group.
  • Trade in is accepted, so an older handset can be handed over to offset part of what a new phone costs.
  • Support covers email, chat and phone, so a question can be raised by email, chat, phone or the help centre.
  • Claims run through Xiaomi Technology Netherlands B.V. in the Netherlands, a named company rather than an anonymous seller.
  • The store covers phones, tv and appliances, so a phone and the rest of the household gear can be bought from the same place.

Cons

  • Returns run 14 days, which puts the brand at position 31 of 42, so a buyer who likes time to change their mind has little of it.
  • The store covers a single market, RO, and the terms are listed for that market only.
  • Build to order is not offered, so no configured models appear in the range.
  • The product types listed are new phones, so refurbished and foldable handsets are not among them, unlike Mozillion at new phones, refurbished phones and foldables.

Ready to try Xiaomi?

Scored 9.1 / 10 by GizmoCue.

Visit

Who it suits

  • Buyers in RO who weigh a 24 months warranty above a long returns window
  • Anyone holding an older handset they want to trade in against a new one
  • Shoppers who want a phone and other gear handled by the same named company

Who should look elsewhere

  • Shoppers who want a long returns window, since 14 days is short next to Nothing at 30 days
  • Refurbished phone hunters, who find more choice at Mozillion with new phones, refurbished phones and foldables
  • Buyers after rugged handsets, an area Oukitel covers with new phones and rugged phones

What it does well

Cover carries this offer. Phones bought here come with 24 months of warranty, a longer term than the 12 median across the smartphone brands compared, and long enough that a handset which develops a fault can be sorted without rushing the claim. The return window is 14 days, which is short, so a buyer should be settled on the model before ordering rather than planning to send it back if the feel is not right. Trade in is accepted, which is the quieter advantage here: an older device can be handed over and counted against the cost of a new one, lowering what a handset actually costs at entry. Between the long warranty and the trade in option, most of the offer points to protecting money rather than returning goods.

Where it sits among rivals

Warranty and returns pull in opposite directions. On cover, 24 months puts the brand at position 2 of 33 brands tracked, which is a high place to be in a table built around warranty length. On returns, 14 days puts it at position 31 of 42, which is much further down. Nothing sits well ahead on that second measure with 30 days, so anyone who ranks a long return window above cover length has a closer comparison to make. Price in the same group runs from a median of €121.90, with a lower quartile of €94.70 and an upper quartile of €304.30.

Who runs it

Xiaomi is run by Xiaomi Technology Netherlands B.V., registered in the Netherlands and founded in 2010. That company is the name behind the warranty terms, which matters when a device needs a repair, because a claim runs through a single named company rather than a marketplace of sellers. Support covers email, chat and phone, so a question can be raised by email, live chat, a phone call or the help centre instead of one narrow channel. A help centre is the most common route among the brands in this comparison at 97.7%, so the brand sits with the group on the ways help is offered while keeping a longer warranty than the same group.

How Xiaomi compares

Where Xiaomi is available

Available
Romania

Countries from the brand (Source, checked September 30, 2026)

Frequently asked questions

How long is the warranty on a phone bought here?+

Phones carry 24 months of warranty, and claims are handled by Xiaomi Technology Netherlands B.V., a company registered in the Netherlands. That term sits above the 12 median across the smartphone brands compared, and the brand ranks at position 2 of 33 on that measure. Gear outside phones is covered for 2 years.

How long do I have to change my mind about a phone?+

The return window is 14 days from delivery, which is short for a purchase at this price level. On that measure the brand sits at position 31 of 42. Nothing offers a much longer window at 30 days, so buyers who want room to decide at home have a stronger comparison than the warranty suggests.

Where does the store deliver, and can I collect?+

The store serves RO, and free delivery starts at RON 119. Click and collect is offered as well, so an order can be gathered in person rather than waiting for a courier. That matters most for the gear that people want to see first, such as a TV or a speaker, and the same terms apply across the catalogue.

What does buying a phone here cost, and does trade in help?+

Prices are set per product rather than as a plan, and trade in is accepted, so an older handset can be handed over to offset part of the outlay. In the smartphone group the median entry price is €121.90, with a lower quartile of €94.70 and an upper quartile of €304.30.

Do you sell refurbished or foldable phones?+

The product types listed are new phones, so everything in the phone range is new. For refurbished handsets and foldables, Mozillion lists new phones, refurbished phones and foldables, which widens the choice for anyone happy with a graded device. Oukitel covers new phones and rugged phones instead, serving buyers who need a rugged handset rather than a cheaper new one.

What software do the phones run?+

The handsets listed run on Android, and Android is the system most brands in this comparison use, at 92.7%. Build to order is not offered, so the model chosen is the one that ships rather than a configuration assembled for you. That keeps ordering simple and the lead time predictable.

How do I reach support if something goes wrong?+

Support runs on email, chat and phone, so a query can go by email, live chat, a phone call or the help centre. Warranty work is handled by Xiaomi Technology Netherlands B.V. in the Netherlands, the company named on the terms, which sets out who is responsible for a repair. The help centre is the most used channel in this group at 97.7%.

What other gear does the store carry?+

Alongside the new phones range, the store lists phones, tv and appliances categories. The wearable side runs to 14 hours of battery and an IP68 rating, the monitors reach 180 Hz on ips panels, and the mouse is wireless. Cover on that gear runs for 2 years, handled by the same company as the handsets.

Sources

Compiled from 11 source pages, checked September 30, 2026. We did not open an account.

What changed

  • September 30, 2026: Click and collect now yes
  • September 30, 2026: Free delivery threshold now 119 RON
  • September 30, 2026: Departments now phones, tv, appliances, audio
  • September 30, 2026: availability allowed now RO
  • September 30, 2026: axisScores offer now 9.2
  • September 30, 2026: axisScores trust now 8.9
  • September 30, 2026: score now 9.1

Related by the facts

Xiaomi

Buyers who value 24 months of cover and trade in more than a generous returns window.

9.1/10Visit

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