Plug review

Updated September 30, 2026 · GizmoCue Editorial Team · Facts checked September 30, 2026

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Our verdict

Plug sells refurbished phones, laptops and tablets to US shoppers who want a graded device with a known battery floor and a return window. Its range starts at $99 and each device carries 1 year of warranty, so the outlay is a single payment rather than a commitment.

Key facts

Best for
Refurbished phones, laptops and tablets in the US with graded condition and a return window.
Free delivery threshold
$50 (Source, checked September 30, 2026)
Return window
30 days (Source, checked September 30, 2026)
Trade-in
Yes (Source, checked September 30, 2026)
Markets
US (Source, checked September 30, 2026)
Legal entity
Plug (Source, checked September 30, 2026)
Headquarters
United States (Source, checked September 30, 2026)
Support channels
Email, Chat, Help-centre (Source, checked September 30, 2026)
Departments
Computers, Phones, Audio, Refurbished
Official website
plug.tech

Phones

Price from
$99 (Source, checked September 30, 2026)
Warranty
12 months (Source, checked September 30, 2026)
Return window
30 days (Source, checked September 30, 2026)
Minimum battery health
80% (Source, checked September 30, 2026)
Trade-in
Yes (Source, checked September 30, 2026)
Unlocked phones
Yes (Source, checked September 30, 2026)
Markets
US (Source, checked September 30, 2026)
Legal entity
Plug (Source, checked September 30, 2026)
Headquarters
United States (Source, checked September 30, 2026)
Support channels
Email, Chat, Help-centre (Source, checked September 30, 2026)
Products
Refurbished phones, Refurbished laptops, Refurbished tablets
Condition grades
Excellent, Very good, Good
Operating systems
iOS, Android

Computers

Price from
$99 (Source, checked September 30, 2026)
Build to order
No (Source, checked September 30, 2026)
Warranty
1 year (Source, checked September 30, 2026)
Return window
30 days (Source, checked September 30, 2026)
Most memory (GB)
32 (Source, checked September 30, 2026)
Markets
US (Source, checked September 30, 2026)
Legal entity
Plug (Source, checked September 30, 2026)
Headquarters
United States (Source, checked September 30, 2026)
Support channels
Email, Chat, Help-centre (Source, checked September 30, 2026)
Products
Refurbished phones, Refurbished laptops, Refurbished tablets
Operating systems
iOS, Android
Graphics
Apple, Intel

Headphones and speakers

Price from
$99 (Source, checked September 30, 2026)
Warranty
1 year (Source, checked September 30, 2026)
Markets
US (Source, checked September 30, 2026)
Legal entity
Plug (Source, checked September 30, 2026)
Headquarters
United States (Source, checked September 30, 2026)
Support channels
Email, Chat, Help-centre (Source, checked September 30, 2026)
Products
Refurbished phones, Refurbished laptops, Refurbished tablets

Apps and profiles

Elsewhere
Xinstagram.com

Pros and cons

Pros

  • A return window of 30 days, ranked 3 of 80 brands on returns.
  • Delivery is free once a basket passes $50.
  • Condition is graded as excellent, very good and good and battery health starts at 80%.
  • Warranty of 1 year sits at the median for electronics stores, 1.
  • The range stays focused on refurbished phones, refurbished laptops and refurbished tablets across computers, phones and audio, so one grading standard applies throughout.

Cons

  • Phone is not among its support channels (email, chat and help centre), while 53.9% of the stores compared do offer it.
  • Build to order is no, so laptop configurations arrive as stocked rather than chosen to a specification.
  • Categories are computers, phones and audio, narrower than Akkuk.hu at computers, phones and audio and Banggood at computers, phones and audio.
  • Memory tops out at 32 GB and graphics come from apple and intel, so a high specification gaming machine sits outside the range.
Plug

Ready to try Plug?

Scored 8.9 / 10 by GizmoCue.

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Who it suits

  • US shoppers who want a refurbished phone, laptop or tablet graded before it arrives, with 30 days to change their mind.
  • Anyone trading in an outgoing device, since trade in is accepted, and who wants a phone that is not tied to one carrier.
  • Buyers who compare on wear: excellent, very good and good grades and battery health of at least 80%.

Who should look elsewhere

  • Shoppers who want a wide catalogue, since Akkuk.hu and Banggood list more store categories than computers, phones and audio.
  • Audio buyers who only need sound, since JBL is built around audio, gaming and refurbished.
  • People who want to talk a fault through by phone, since support runs on email, chat and help centre.

Core features

The return window is 30 days, and Plug places 3 of 80 brands on that measure. A window like that is only useful if you spend it, so the practical use is a set of checks: reset the device, run a full charge cycle, look at the screen and the ports, and compare what you find with the grade you were sold. Trade in is accepted, so an old phone or tablet can go back as part of the purchase rather than sitting on a marketplace listing. Each of these answers a different worry, a device that is not what you expected, and a device you already own and want out of the house.

The company behind it

The legal entity behind the shop is Plug, and the operation is headquartered in the United States. The trading name and the contact route sit in the same place, which is where you would look if a warranty claim needs a counterparty. Support runs on email, chat and help centre. A help centre covers the routine questions on your own schedule, and chat covers the ones that need a person partway through the problem. Phone is not among its support channels, while 53.9% of the stores in this comparison do offer it, so anyone who prefers to talk a fault through out loud should weigh that before buying.

How Plug compares

Where Plug is available

Available
United States

Countries from the brand (Source, checked September 30, 2026)

Frequently asked questions

How much does a refurbished device from Plug cost?+

The range starts at $99, paid as a single sum rather than a subscription. Delivery is free once a basket passes $50, so a cheaper device on its own can still pick up a shipping charge while a laptop or phone with a case clears it.

What condition will a refurbished Plug device be in?+

Every device is graded as excellent, very good and good, so you choose a band instead of accepting an unknown. Read the grade next to the battery figure, since battery health of at least 80% is the part of a used phone or laptop most likely to move over time.

How long is the warranty on Plug hardware?+

Refurbished hardware carries 12 months of cover, matching the 1 year stated elsewhere on the shop. That is the usual level here: listings in this comparison run from 12 months at the lower end to 30 at the upper end. Read what the term excludes before relying on it.

How long do I have to change my mind about a device?+

You have 30 days to send a device back, and Plug places 3 of 80 brands on that measure. Spend the window on checks that matter for used hardware: confirm the device matches its grade, watch the battery through a full charge cycle, and test the screen and ports.

Are the phones sold by Plug locked to a carrier?+

Phones from Plug are unlocked, so a SIM from any provider can go into the handset you receive. They run iOS and Android, which settles the software side of the same question: check that the platform your apps live on is the one the device ships with.

Can I trade in the device I already own?+

Trade in is accepted, so an old device can form part of the purchase rather than needing its own marketplace listing. That suits anyone replacing hardware in one go, and traded units join the stock that gets graded. The range is refurbished phones, refurbished laptops and refurbished tablets, so a trade in pairs with another device from the same shelf.

Which countries does Plug ship to?+

Plug operates in the United States, and the company is headquartered in the United States. Delivery is free above $50 there, which makes shipping mostly a question of basket size. If you sit outside US, confirm the price list and the delivery threshold before planning an order.

How do I reach Plug if a device arrives with a problem?+

Support runs on email, chat and help centre, so a help centre handles routine questions and chat puts you with a person when a fault is specific. Help centre and chat together cover 96.7% and 34.9% of the stores compared, while 53.9% offer phone.

Sources

  • plug.tech checked September 30, 2026

    Backs: Warranty

    “Backed by 12-Month Plug Warranty.”

  • plug.tech/pages/about-us checked September 30, 2026

    Backs: Headquarters

    “shipped from Plug's headquarters in St. Louis, Missouri”

  • plug.tech/policies/contact-information checked September 30, 2026

    Backs: Legal entity

    “Trade name: Plug”

  • plug.tech/collections/macbooks checked September 30, 2026

    Backs: Build to order, Graphics, Most memory (GB)

    “Apple MacBook Air M2 13-inch 512GB 16GB RAM 8-Core CPU 8-Core GPU (Mid 2022) Space Gray”

  • plug.tech/pages/about-us checked September 30, 2026

    Backs: Operating systems, Products, Departments, Trade-in

    “including iPhones, Androids, AirPods, Macs, Smartwatches, accessories, and more”

  • plug.tech/pages/fast-and-free-shipping checked September 30, 2026

    Backs: Free delivery threshold, Markets

    “we offer FREE 2-day shipping to anywhere within the US for any device over $50”

  • plug.tech/pages/plug-certified checked September 30, 2026

    Backs: Minimum battery health, Condition grades, Unlocked phones, Warranty

    “Devices must have a battery health of 80% or higher.”

  • plug.tech/pages/returns checked September 30, 2026

    Backs: Return window

    “Thats why we offer hassle free returns and exchanges with in 30 days!”

  • plug.tech/policies/contact-information checked September 30, 2026

    Backs: Price from, Support channels

    “iPad (7th Generation) From $99.00”

Compiled from 9 source pages, checked September 30, 2026. We did not open an account.

What changed

  • September 30, 2026: axisScores cost was 8.9, now 8.8
  • September 30, 2026: axisScores offer was 9.1, now 9.0
  • September 30, 2026: score was 9.0, now 8.9
Plug

Plug

Refurbished phones, laptops and tablets in the US with graded condition and a return window.

8.9/10See alternatives

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