Daraz review

Updated September 30, 2026 · GizmoCue Editorial Team · Facts checked September 30, 2026

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Our verdict

Daraz suits shoppers in its home market who want one storefront for new and refurbished phones, a return window of 14 days and collection instead of delivery. The trade-off is price rather than service, with entry prices from LKR 849 and no price match to close the gap.

Key facts

Best for
A single account for new and refurbished phones plus collection instead of delivery
Return window
14 days (Source, checked September 30, 2026)
Price match
No (Source, checked September 30, 2026)
Click and collect
Yes (Source, checked September 30, 2026)
Markets
LK, PK, BD, NP, MM (Source, checked September 30, 2026)
Legal entity
Kaymu Lanka (Private) Limited (Source, checked September 30, 2026)
Headquarters
Sri Lanka (Source, checked September 30, 2026)
Support channels
Email, Chat, Phone, Help-centre (Source, checked September 30, 2026)
Departments
Computers, Phones, Audio, Tv, Gaming, Cameras, Appliances, Refurbished
Official website
daraz.lk

Phones

Price from
LKR 849 (Source, checked September 30, 2026)
Return window
14 days (Source, checked September 30, 2026)
Markets
LK, PK, BD, NP, MM (Source, checked September 30, 2026)
Legal entity
Kaymu Lanka (Private) Limited (Source, checked September 30, 2026)
Headquarters
Sri Lanka (Source, checked September 30, 2026)
Support channels
Email, Chat, Phone, Help-centre (Source, checked September 30, 2026)
Products
New phones, Refurbished phones

Computers

Price from
LKR 849 (Source, checked September 30, 2026)
Return window
14 days (Source, checked September 30, 2026)
Markets
LK, PK, BD, NP, MM (Source, checked September 30, 2026)
Legal entity
Kaymu Lanka (Private) Limited (Source, checked September 30, 2026)
Headquarters
Sri Lanka (Source, checked September 30, 2026)
Support channels
Email, Chat, Phone, Help-centre (Source, checked September 30, 2026)
Products
New phones, Refurbished phones

Headphones and speakers

Price from
LKR 849 (Source, checked September 30, 2026)
Markets
LK, PK, BD, NP, MM (Source, checked September 30, 2026)
Legal entity
Kaymu Lanka (Private) Limited (Source, checked September 30, 2026)
Headquarters
Sri Lanka (Source, checked September 30, 2026)
Support channels
Email, Chat, Phone, Help-centre (Source, checked September 30, 2026)
Products
New phones, Refurbished phones

Cameras and drones

Price from
LKR 849 (Source, checked September 30, 2026)
Markets
LK, PK, BD, NP, MM (Source, checked September 30, 2026)
Legal entity
Kaymu Lanka (Private) Limited (Source, checked September 30, 2026)
Headquarters
Sri Lanka (Source, checked September 30, 2026)
Support channels
Email, Chat, Phone, Help-centre (Source, checked September 30, 2026)
Products
New phones, Refurbished phones

Apps and profiles

Get the app
Google Play
Elsewhere
WikidataLinkedInXyoutube.com

Pros and cons

Pros

  • One account covers computers, phones and audio, a wider spread than computers, phones and audio.
  • A return window of 14 days, which places Daraz at 58 of 80 on the brands ranked for return days.
  • Phones come as new phones and refurbished phones, so a new handset and a refurb can be weighed on the same storefront.
  • Support reaches you through email, chat and phone, and click and collect is offered, so an order need not wait on a courier.

Cons

  • Price match is not offered, so a cheaper rival listing is never followed.
  • A return window of 14 days places Daraz at 58 of 80 on return days, so buyers who want more slack have options elsewhere.
  • The phone range is limited to new phones and refurbished phones, so anyone shopping mainly for laptops, tablets or cameras is better served by Akkuk.hu with computers, phones and audio.
Daraz

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Who it suits

  • Shoppers who want both new phones and refurbished phones on a single storefront
  • Buyers who would rather collect than wait for a courier, since click and collect is offered
  • Marketplace shoppers who want broad coverage, with computers, phones and audio under one account

Who should look elsewhere

  • Computer-first buyers who want a hardware led catalogue, since Akkuk.hu lists computers, phones and audio
  • Audio buyers after a single brand range, since JBL narrows to audio, gaming and refurbished
  • Shoppers whose decision hinges on price matching, which Daraz does not offer, so Banggood is the other general store to weigh

What it does well

Returns run for 14 days, and on the brands ranked here that window places Daraz at 58 of 80. It is enough room to deal with a faulty handset, though not so much that a device can sit on your desk indefinitely, so read the listing details before the clock starts. The other practical strength is collection: click and collect is offered here, so an order can be picked up rather than shipped, which suits buyers who want a phone in hand quickly and would rather see a handset before committing to it. Against that, price match is not offered. Nothing on the store follows a cheaper listing at a rival, so the price on the page is the price you pay and the only way to improve it is to pick a different seller or a different handset. For a buyer who rates service above price, that trade reads well. For a buyer chasing the lowest number, it does not.

Who runs it

Daraz is run by Kaymu Lanka (Private) Limited, registered in Sri Lanka. A named company behind the marketplace matters in a category where many listings come from third-party sellers, because it tells you who stands behind the return policy and the warranty that arrives with an order. Support runs through email, chat and phone, covering a phone line and a help centre alongside email and chat, which is a wider spread than a single brand store usually offers and gives buyers a route for problems that do not suit an email thread. Among the stores tracked on this page, a help centre is the most common route at 96.7%, with email next at 78.9% and phone at 53.9%, so Daraz sits in the mainstream for support access rather than at either end of it.

How Daraz compares

Where Daraz is available

Available
Sri Lanka

Countries from its affiliate programme (Source)

Frequently asked questions

What is the cheapest phone on Daraz?+

Prices start at LKR 849 for the cheapest listing on the site. The phone range covers new phones and refurbished phones, so a new handset and a refurbished one both sit in the same catalogue. Read the listing rather than the price floor, since the entry point says little about the storage, screen or battery behind it.

How long do I have to send a phone back?+

The return window is 14 days, counted from delivery under the returns policy for the market you bought in. Across the brands ranked on this measure, Daraz sits at 58 of 80, so a longer window is worth looking for elsewhere.

Will Daraz match a cheaper price elsewhere?+

Price match is not offered, so a lower price on a rival storefront is not a reason to expect Daraz to follow it. What you keep is the choice between new phones and refurbished phones on one site, with sellers setting their own figures above the entry point of LKR 849.

Can I collect an order instead of waiting for delivery?+

Yes, click and collect is offered, so an order can be picked up rather than shipped. About 65.2% of the stores in this group offer the same option, so it is normal in this category rather than a perk that sets Daraz apart.

Which countries does Daraz serve?+

The site is run from LK and its marketplaces are LK, PK and BD. Delivery, returns and support all follow the market you registered in, so the account you set up in one of those markets is the one that governs your order.

Who runs Daraz?+

Daraz is operated by Kaymu Lanka (Private) Limited, registered in Sri Lanka. A named company matters on a marketplace where listings come from third-party sellers, because it identifies who stands behind the return window of 14 days and the warranty on an order.

How do I get help from support?+

Support runs through email, chat and phone, so email, chat, a phone line and a help centre are all live routes. Among the stores tracked here a help centre is the most common at 96.7% and email follows at 78.9%, and Daraz offers both.

What categories does Daraz stock?+

Coverage runs to computers, phones and audio. That is a wider spread than computers, phones and audio, and the refurbished line is listed as a category in its own right rather than folded into the phone range, which matters if you are shopping secondhand.

Sources

Compiled from 7 source pages, checked September 30, 2026. We did not open an account.

Daraz

Daraz

A single account for new and refurbished phones plus collection instead of delivery

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