Updated September 30, 2026 · GizmoCue Editorial Team
OTTO vs Scan
OTTO
Scan
Higher score in this comparison
What sets them apart
| Compare | OTTOReviewSee alternativesSee alternatives | ScanReviewSee alternativesSee alternatives |
|---|---|---|
| Return window | 30 daysHigher | 14 days |
| Markets | DE | GB |
| Free delivery threshold | €59.95 | Not confirmed |
| Click and collect | Not confirmed | Yes |
Same on both: Extended warranty (Yes).
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Key differences
- Scan scores higher overall: 9.4 vs 9.1.
- Return window is higher at OTTO: 30 days vs 14 days.
- Founded is lower at OTTO: 1949 vs 1986.
- Departments: only OTTO offers Phones, Tv, Appliances.
- Markets: only OTTO offers DE.
- Markets: only Scan offers GB.
Our verdict on each
OTTO
OTTO suits German shoppers who want laptops, phones, audio and appliances from a single retailer with clear terms, and tablets start at €104.99. Returns run 30 days, the warranty runs 2 years, and support reaches buyers by phone, chat, email or a help centre.
Scan
Scan suits buyers who want one UK store for a machine built to order plus the monitors, headsets and controllers that go with it, with 3 years of cover on its own systems. The trust side scores 9.8, and the 14 day returns window is the number worth holding on to.
Score breakdown
| Area | OTTO | Scan |
|---|---|---|
| Cost | 8.6Affordable entry points: tablets at €104.99, a category median of €79.99, and free delivery from €59.95. | Not confirmed |
| Offer | 9.3HigherCovers laptop, gaming laptop and desktop with graphics from nvidia, amd and intel, and memory to 128 GB. | 9.2Entry pricing of £48.98 across laptop, gaming laptop and desktop, with build to order and an extended warranty on top. |
| Trust | 9.8Otto GmbH & Co. KGaA, trading since 1949 from DE, backs orders with 30 day returns. | 9.83 years of cover, a 14 day returns window and support on email, chat and phone. |
How they place
| Ranking | OTTO | Scan |
|---|---|---|
| Laptop brands | 34 of 78 | 28 of 78 |
| Gaming laptops | 19 of 33 | 16 of 33 |
| Gaming PCs | 23 of 41 | 19 of 41 |
| Desktops and mini PCs | 36 of 62 | 29 of 62 |
| Electronics stores | 171 of 239 | 156 of 239 |
Every fact side by side
| Fact | OTTO | Scan |
|---|---|---|
| Departments | Computers, Phones, Audio, Tv, Gaming, Cameras, AppliancesCovers more | Computers, Audio, Gaming, Cameras |
| Legal entity | Otto GmbH & Co. KGaA | Scan Computers International Ltd |
| Headquarters | Germany | United Kingdom |
| Founded | 1949Lower | 1986 |
| Support channels | Phone, Chat, Email, Help centre | Email, Chat, Phone, Help centre |
Computers
| Fact | OTTO | Scan |
|---|---|---|
| Products | Laptop, Gaming laptop, Desktop, Gaming pc, Mini pc, Tablet, Chromebook, E readerCovers more | Laptop, Gaming laptop, Desktop, Gaming pc, Mini pc |
| Price from | €104.99 | £48.98 |
| Operating systems | Windows, Macos, Chromeos, Linux, Android, IpadosCovers more | Windows, Linux |
| Build to order | No | YesHas it |
| Warranty | 2 years | 3 yearsHigher |
| Most memory (GB) | 128 | Not confirmed |
| Graphics | Nvidia, Amd, Intel, AppleCovers more | Nvidia, Amd, Intel |
Cameras and drones
| Fact | OTTO | Scan |
|---|---|---|
| Top video resolution | Not confirmed | 8k |
| Flight time (min) | Not confirmed | 23 |
| Weight (g) | Not confirmed | 126 |
| Stabilisation | Not confirmed | Yes |
Monitors and peripherals
| Fact | OTTO | Scan |
|---|---|---|
| Highest refresh rate (Hz) | Not confirmed | 720 |
| Panel types | Not confirmed | Ips, Va, Oled |
| Wireless peripherals | Not confirmed | Yes |
Gaming gear
| Fact | OTTO | Scan |
|---|---|---|
| Platforms | Not confirmed | Pc, Playstation, Xbox, Switch, Mobile |
| Battery life | Not confirmed | 70 hours |
Where each stands against the rest
| Fact | OTTO | Scan | Median |
|---|---|---|---|
| Free delivery threshold | €59.95at the median | Not confirmed | €59.95 |
| Return window | 30 daysat the median | 14 daysbelow the median | 30 days |
Median across 79 listed brands.
Pros and cons
OTTO
Pros
- Returns run 30 days, well above the 14 days at Akkuk.hu.
- The warranty runs 2 years, and extended warranty is available on top of it.
- The store spans computers, phones and audio, so a laptop, a phone and audio gear can share a single order.
Cons
- Build to order is not offered, so memory and storage are fixed when the product page is written.
- The market list holds DE alone, so delivery and warranty terms stop at the border.
- Memory tops out at 128 GB, so the largest memory configurations on sale stop there.
Scan
Pros
- Scan builds to order, so a machine can be specified part by part rather than picked from a fixed shelf range.
- Cover on its own systems runs 3 years, and Scan ranks 1 of 34 brands compared on warranty length.
- The store spans laptops, gaming laptops, desktops, gaming PCs and mini PCs, so a household can do its computing in one basket.
Cons
- Trading is limited to GB, so delivery, returns and warranty claims stop at the UK border.
- Operating systems listed are Windows and Linux, so a buyer after a Mac or a ChromeOS machine finds nothing on the shelf here.
- Graphics choices are limited to nvidia, amd and intel, so anyone after Apple silicon hardware has to look elsewhere.
Who each suits
OTTO
Who it suits
- German shoppers putting a laptop, a phone and audio gear into the same basket.
- Buyers who value a long return window over a hand-picked configuration.
- Anyone who wants cover past the maker's term, since extended warranty is offered.
Who should look elsewhere
- Audio-first shoppers who want a specialist: JBL concentrates on audio, gaming and refurbished rather than a general catalogue.
- Shoppers living outside Germany, since the market list holds DE alone.
- Price-first shoppers comparing coverage: Banggood lists computers, phones and audio, which overlaps OTTO's computers, phones and audio closely.
Scan
Who it suits
- UK buyers who want a PC specified to their own parts list instead of a fixed configuration.
- Shoppers who want a laptop, a desktop, a mini PC, a monitor and a headset from one seller under a single returns window.
- Gamers who want nvidia, amd and intel graphics options and controllers for PC, PlayStation, Xbox, Switch and mobile in the same order.
Who should look elsewhere
- GEEKOM, whose mini pc and laptop range is the compact computer route when that is all you need.
- CyberPowerPC, whose laptop, gaming laptop and desktop list is a tighter gaming machine route for a buyer who only wants rigs.
Country by country
| Country | OTTO | Scan |
|---|---|---|
| Germany | Yes | No |
| United Kingdom | No | Yes |
Questions about each
OTTO
How long do I have to change my mind on an OTTO order?+
OTTO allows 30 days to send an item back, a long window for a retailer of this size, and that policy is the clearest reason to place an order here. Akkuk.hu allows 14 days, so buyers who deliberate for several weeks are better served by OTTO. The window applies across the range, not just to computers.
What warranty comes with a machine bought from OTTO?+
Standard cover runs 2 years, with Otto GmbH & Co. KGaA named as the seller behind the order. An extended warranty is offered for shoppers who want cover past that term. The median warranty across the stores compared here sits at 1 years, so OTTO's default term already sits at the upper end of the group.
Scan
What does a Scan computer cost, and does the price change later?+
Prices are set per product rather than as a subscription, and the entry figure across the store is £48.98. Nothing recurs, so the amount committed at entry is the amount that stands later, with no renewal charge added afterwards. Budget for the machine itself rather than for a cycle of payments.
Can Scan build a computer to my own parts list?+
Scan builds to order, so a machine can be specified part by part instead of being chosen from a fixed shelf range. That suits buyers who already know the graphics card and memory they want. Ready configurations drawn from laptop, gaming laptop and desktop sit alongside it for anyone who would rather take a finished build.
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OTTO
Scan