Gazelle review

Updated September 30, 2026 · GizmoCue Editorial Team · Facts checked September 30, 2026

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Our verdict

Gazelle is a US refurbished phone specialist that suits buyers who want a graded device, a 30 day return window and support by email, chat and phone. Entry pricing starts at $96, and the 8.8 overall score reflects a 9 offer part and a 8.5 trust part.

Key facts

Best for
Refurbished phone, tablet and foldable buyers in the US who want graded condition, trade in and a 30 day return window.
Return window
30 days (Source, checked September 30, 2026)
Price match
No (Source, checked September 30, 2026)
Extended warranty
Yes (Source, checked September 30, 2026)
Trade-in
Yes (Source, checked September 30, 2026)
Markets
US (Source, checked September 30, 2026)
Legal entity
ecoATM, LLC (Source, checked September 30, 2026)
Headquarters
United States (Source, checked September 30, 2026)
Founded
2007 (Source, checked September 30, 2026)
Support channels
Email, Chat, Phone, Help-centre (Source, checked September 30, 2026)
Departments
Phones, Refurbished
Official website
gazelle.com

Phones

Price from
$96 (Source, checked September 30, 2026)
Warranty
12 months (Source, checked September 30, 2026)
Return window
30 days (Source, checked September 30, 2026)
Trade-in
Yes (Source, checked September 30, 2026)
Unlocked phones
Yes (Source, checked September 30, 2026)
Markets
US (Source, checked September 30, 2026)
Legal entity
ecoATM, LLC (Source, checked September 30, 2026)
Headquarters
United States (Source, checked September 30, 2026)
Founded
2007 (Source, checked September 30, 2026)
Support channels
Email, Chat, Phone, Help-centre (Source, checked September 30, 2026)
Products
Refurbished phones, Refurbished tablets, Foldables
Condition grades
Excellent, Good, Fair
Operating systems
iOS, Android

Apps and profiles

Elsewhere
X

Pros and cons

Pros

  • Graded condition is spelled out across excellent, good and fair, so you know the grade of a device before you pay.
  • Every phone listed is unlocked, which suits anyone moving carriers or joining outside the original network.
  • A 30 day return window sits in the top ranks on that measure, at 3 of 80.
  • Trade in is offered, so an old device can offset the $96 entry point.
  • Support runs on email, chat and phone, and iOS and Android covers both iOS and Android platforms.

Cons

  • No price match, so a cheaper listing elsewhere is not met.
  • Range is narrow at phones and refurbished, versus computers, phones and audio and computers, phones and audio elsewhere.
  • Extended warranty is only offered as an add on, and the base cover of 12 months is shorter than the 12 upper quartile.
  • Trade in is a US only service, since US lists the US and US is US, unlike Banggood and JBL which list more categories
Gazelle

Ready to try Gazelle?

Scored 8.8 / 10 by GizmoCue.

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Who it suits

  • US shoppers who want a graded refurbished phone, tablet or foldable with a 30 day return window
  • Buyers trading in a current device and paying an unlocked handset on iOS and Android
  • People who read condition grades carefully and want excellent, good and fair named plainly

Who should look elsewhere

  • Shoppers who need laptops or desktops, since Gazelle lists phones and refurbished only
  • Buyers outside the US, as US lists the US only
  • Price first shoppers, given there is no price match and Banggood and Akkuk.hu carry wider ranges

What it does well

Gazelle keeps its offer tight and legible. Devices arrive graded, with excellent, good and fair set out as named grades, so a buyer can read the condition of a handset before paying rather than infer it from photos. Product types are also specific: refurbished phones, refurbished tablets and foldables is the range, and iOS and Android covers both major phone platforms. The commercial terms are simple. Returns run 30 days, extended warranty is available as an option, and trade in is offered. What Gazelle does not do is match a rival price. Price match is not offered, so a cheaper identical listing elsewhere stays cheaper. The 30 day return window also puts Gazelle at 3 in the ranking on that measure, ahead of 80 brands in total, which matters more in refurbished buying than on new kit, where grading and the return window carry the risk. The offer part of the 8.8 score is 9, the strongest of the two parts.

Who runs it

Gazelle trades as ecoATM, LLC, a named US company rather than a trading name, and it is headquartered in the United States. It has been trading since 2007, so the refurbishment operation is established rather than a short lived marketplace. Support is where Gazelle is broad: email, chat and phone means help centre, email, chat and phone are all available, which is more contact routes than many single category stores offer. The company runs the operation directly under its own legal entity, and the graded condition list of excellent, good and fair is published as part of that operation's own help content, so the grading terms travel with the business rather than sitting on a marketplace page. The trust part of the 8.8 score is 8.5, with the overall score at 8.8.

How Gazelle compares

Where Gazelle is available

Available
United States

Countries from the brand (Source, checked September 30, 2026)

Frequently asked questions

What condition grades does Gazelle use on refurbished phones?+

Gazelle grades stock as excellent, good and fair, with each grade named on the listing. Because the grades are published as its own help content, a buyer can read the condition before paying rather than judging from photos alone. The range is refurbished phones, refurbished tablets and foldables.

How long do I have to return a device bought from Gazelle?+

The return window is 30 days. On that measure Gazelle sits at 3 in a ranking of 80 brands, which is a strong position for a refurbished specialist where returns matter more than for new kit.

Are the phones Gazelle sells unlocked?+

Yes. Unlocked handsets are the standard here, so a device can be paired with a carrier in the US without waiting on a network lock. Operating systems covered are iOS and Android.

Does Gazelle match prices from other retailers?+

No. Price match is not offered, so a cheaper identical listing elsewhere will not be matched. The offer part of the 8.8 score is 9 regardless, and it is carried by the 30 day return window and graded stock rather than by matching rivals.

How much warranty comes with a Gazelle handset?+

The standard cover is 12 months, with extended warranty available as an option for longer. Across the sites tracked, the upper quartile warranty is 12, so buyers wanting longer cover can pick the extended option.

What is the cheapest device Gazelle lists?+

Entry pricing starts at $96. Product types are refurbished phones, refurbished tablets and foldables, so the lowest price point applies to the handset range rather than to any other category the site might carry.

Can I trade in an old phone at Gazelle?+

Trade in is offered, and the same operation buys devices back. Availability is tied to US, which lists the US, and the operating entity is ecoATM, LLC, so trade in applies to US customers.

How do I reach Gazelle if something goes wrong?+

Support runs on email, chat and phone, so a help centre, email, chat and phone lines are all available. That range of routes suits buyers who would rather call than work through a form, and the business trades as ecoATM, LLC in the United States.

What kinds of products does Gazelle sell?+

The range is refurbished phones, refurbished tablets and foldables, with store categories listed as phones and refurbished. Laptops and desktops sit outside that range, which is the main reason buyers wanting a computer look at Akkuk.hu or Banggood instead.

Sources

  • buy.gazelle.com/collections/browse-all-phones checked September 30, 2026

    Backs: Products

    “Buy Devices - Devices - Phones, Tablets; Model filter lists Galaxy Z Flip7, Galaxy Z Fold8 Ultra, Google Pixel 10 Pro Fold”

  • buy.gazelle.com/collections/browse-all-phones checked September 30, 2026

    Backs: Price from

    “iPhone SE (2nd generation) 64GB (Unlocked) - Sale price $96 ~ to $116”

  • buy.gazelle.com/pages/help-buy-general checked September 30, 2026

    Backs: Condition grades, Operating systems, Unlocked phones, Warranty

    “We use the terms Excellent, Good, and Fair to describe only the cosmetic condition of the devices we sell.”

  • buy.gazelle.com/pages/help-buy-shipping checked September 30, 2026

    Backs: Markets, Support channels

    “Where does Gazelle ship to? Gazelle ships within the U.S. We do ship to APO addresses. We do not ship to P.O. boxes.”

  • buy.gazelle.com/pages/help-center checked September 30, 2026

    Backs: Extended warranty, Departments

    “Can I buy warranty for my device? You may attach a warranty to the device you order by selecting +Add Protection Plan on our Product Pages or in your cart. We offer warranty plans by WarrantyLife”

  • buy.gazelle.com/pages/our-story checked September 30, 2026

    Backs: Founded, Trade-in

    “Gazelle opened its doors in 2007 and began pioneering the idea of reCommerce. We launched Gazelle.com in 2008”

  • buy.gazelle.com/pages/returns checked September 30, 2026

    Backs: Return window

    “Returns must be made within 30 days of your order delivery date.”

  • buy.gazelle.com/pages/terms-and-conditions-2 checked September 30, 2026

    Backs: Headquarters, Legal entity, Price match

    “addressed to Gazelle, Attn: Chief Legal Officer, 10121 Barnes Canyon Road, San Diego, CA 92121”

Compiled from 8 source pages, checked September 30, 2026. We did not open an account.

What changed

  • September 30, 2026: axisScores offer was 9.1, now 9.0
  • September 30, 2026: axisScores trust was 8.6, now 8.5
  • September 30, 2026: score was 8.9, now 8.8
Gazelle

Gazelle

Refurbished phone, tablet and foldable buyers in the US who want graded condition, trade in and a 30 day return window.

8.8/10See alternatives

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