Updated October 12, 2026 · GizmoCue Editorial Team
Back Market vs Orchard Labs
What sets them apart
| Compare |  Back Market |  Orchard Labs |
|---|---|---|
| Price from | $138 | CA$199 |
| Warranty | 12 monthsHigher | 3 months |
| Return window | 30 days | 14 to 90 daysHigher |
| Markets | AU, AT, BE, FI, FR, DE, GR, IE, IT, NL, PT, SK, ES, SE, GB, JP, US | CA |
| Minimum battery health | 80% | Not confirmed |
Same on both: Trade-in (Yes), Unlocked phones (Yes).
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Key differences
- Back Market scores higher overall: 9.0 vs 8.8.
- Warranty is higher at Back Market: 12 months vs 3 months.
- Return window is higher at Orchard Labs: 14 to 90 days vs 30 days.
- Support channels: only Back Market offers Chat.
- Support channels: only Orchard Labs offers Phone.
- Founded is lower at Orchard Labs: 2013 vs 2014.
- Back Market is available in 16 more countries.
- Products: only Back Market offers Refurbished laptops, Foldables.
- Products: only Orchard Labs offers New phones.
- Condition grades: only Back Market offers Excellent, Fair.
Our verdict on each
Back Market
Back Market suits buyers who want a broad refurbished catalogue rather than new stock, with a 30 days return window behind every order. Trade in and an extended warranty soften the outlay, but click and collect is not offered, so the fit is shoppers ready to wait for delivery.
Orchard Labs
Orchard Labs is a Canadian store for shoppers who want a low upfront price and a long returns window rather than long cover, and its CAD 199 starting price suits buyers on a budget. The trade-off is the 3 months warranty, the thinnest part of the deal.
Score breakdown
| Area | Back Market | Orchard Labs |
|---|---|---|
| Cost | 9.5HigherPrices start at $138 and the free delivery threshold sits at $0, so delivery adds nothing to a small order. | 8.9Entry prices from CAD 199 sit mid-field at 19 of 29 on starting price. |
| Offer | 8.9HigherCatalogue spans computers, phones and audio and refurbished phones, refurbished laptops and refurbished tablets, with an extended warranty and trade in both on offer. | 8.8Unlocked handsets, trade in and a 14 to 90 days returns window, offset by a 3 months warranty. |
| Trust | 8.2Returns run 30 days, standard cover is 1 year on laptops, and support runs on chat, email and help centre. | 8.6HigherA named legal entity, trading since 2013 and support on email, phone and help centre sit behind each order. |
Where they rank in our lists
| Ranking | Back Market | Orchard Labs |
|---|---|---|
| Smartphone brands | 61 of 92 | 11 of 92 |
| Refurbished phones | 31 of 44 | 4 of 44 |
| Refurbished laptops and tablets | 32 of 45 | 4 of 45 |
By the numbers
| Fact | Back Market | Orchard Labs |
|---|---|---|
| Warranty | 12 months | 3 months |
| Return window | 30 days | 14 to 90 days |
Every fact side by side
| Fact | Back Market | Orchard Labs |
|---|---|---|
| Products | Refurbished phones, Refurbished laptops, Refurbished tablets, Foldables | New phones, Refurbished phones, Refurbished tablets |
| Condition grades | Like new, Excellent, Good, Fair | Like new, Very good, Good |
| Operating systems | iOS, Android | iOS, Android |
| Legal entity | Back Market, Inc. | Orchard Labs Inc. |
| Headquarters | United States | Canada |
| Founded | 2014 | 2013Lower |
| Support channels | Chat, Email, Help centre | Email, Phone, Help centre |
Computers
| Fact | Back Market | Orchard Labs |
|---|---|---|
| Warranty | 1 year | Not confirmed |
| Most memory (GB) | 32 | Not confirmed |
| Graphics | Apple | Not confirmed |
Gaming gear
| Fact | Back Market | Orchard Labs |
|---|---|---|
| Platforms | Playstation, Switch, Standalone | Not confirmed |
Where each stands against the rest
| Fact | Back Market | Orchard Labs | Median |
|---|---|---|---|
| Warranty | 12 monthsat the median | 3 monthslowest quarter | 12 months |
| Return window | 30 daysat the median | 14 to 90 dayshighest quarter | 30 days |
| Minimum battery health | 80%at the median | Not confirmed | 80% |
Median across 45 listed brands.
Pros and cons
Back Market
Pros
- On return days the store ranks 3 of 80, with 30 days to change your mind on any order.
- Trade in is offered, so an older handset or laptop can offset part of what a replacement costs.
- An extended warranty is available on top of standard cover, useful on refurbished hardware where faults surface early.
Cons
- Click and collect is not offered, so every order waits on delivery rather than a counter.
- Phone support is not among its support channels (chat, email and help centre), so help arrives in writing or in a chat window.
- Standard cover is 12 months on phones and 1 year on laptops, so anything longer sits with the paid extended warranty.
Orchard Labs
Pros
- Returns run 14 to 90 days, so a refurbished handset can be charged, set up and lived with before a decision is made.
- Every phone is unlocked, so changing carrier does not mean buying the handset again.
- Trade in is accepted, so an older handset has a route to becoming part of the purchase.
Cons
- Warranty runs 3 months and ranks 30 of 33, the weakest part of the deal.
- Delivery covers the single market listed under CA, so shoppers outside Canada are not served.
- Support runs on email, phone and help centre only, with no live chat in the list.
Who each suits
Back Market
Who it suits
- Shoppers replacing a phone, laptop or tablet who want refurbished hardware without new retail pricing.
- Households spread across AU, AT and BE who would rather take one delivery than make a store visit.
- Buyers with an older device in a drawer, since trade in is offered and can cut what a replacement costs.
Who should look elsewhere
- Cameras and televisions: Akkuk.hu and Banggood both list tv and camera categories, which sit outside this range.
- Audio and gaming specialists: JBL lists audio, gaming and refurbished, so a tighter focus fits a shopping list built around sound and consoles.
Orchard Labs
Who it suits
- Canadian shoppers who want a low upfront price and a generous returns window on a refurbished handset.
- People planning to change carrier who would rather not buy a handset tied to one network.
- Owners with an older phone to hand, since trade in is accepted.
Who should look elsewhere
- Rugged phone buyers, since Oukitel lists new phones and rugged phones and the range here is new phones, refurbished phones and refurbished tablets.
- Foldable buyers, because new phones, refurbished phones and refurbished tablets leaves that category to Mozillion and its new phones, refurbished phones and foldables.
- Shoppers who want new handsets only, as Nothing lists new phones and no refurbished grades to weigh.
Country by country
| Country | Back Market | Orchard Labs |
|---|---|---|
| Australia | Yes | No |
| Austria | Yes | No |
| Belgium | Yes | No |
| Canada | No | Yes |
| Finland | Yes | No |
| France | Yes | No |
| Germany | Yes | No |
| Greece | Yes | No |
8 of 18 countries where either is available.
Questions about each
Back Market
How long do I have to return a device?+
Returns run 30 days from delivery, and that window covers refurbished hardware as well as the usual reasons for sending something back. Standard cover is 12 months on phones, with an extended warranty available for a longer term. Click and collect is not offered, so a return is a shipped journey rather than a walk in.
What condition will my device be in?+
Devices are graded across like new, excellent and good, so the cosmetic standard is yours to choose. Batteries start at 80% health, which is the part most likely to drive a replacement later and the easiest figure to compare across sellers. Read the grade and the battery health before paying, since the two shape the price gap.
Orchard Labs
How much does Orchard Labs cost to start?+
Prices begin at CAD 199. That entry figure applies across the range listed under new phones, refurbished phones and refurbished tablets, so a shopper on a tight budget can start with a new handset or a refurbished one without moving to a different seller. Prices are quoted in the Canadian store.
How long is the warranty?+
The warranty runs 3 months. That is short, and it ranks 30 of 33 in our data, so it reads as cover for early faults rather than long term protection. Anyone keeping a handset for years should plan for repairs outside the warranty.