Wex Photo Video review
Updated September 30, 2026 · GizmoCue Editorial Team · Facts checked September 30, 2026
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Our verdict
Wex Photo Video suits photographers and drone buyers who want a single UK store, with a returns window of 30 days and support on email, chat and phone. The trade-off is cover: 1 year of warranty is short, so buyers wanting longer guarantees should look elsewhere.
Key facts
- Best for
- A single UK store for cameras, lenses, drones, audio and used gear.
- Top video resolution
- 8k (Source, checked September 30, 2026)
- Flight time (min)
- 51 (Source, checked September 30, 2026)
- Weight (g)
- 151 (Source, checked September 30, 2026)
- Warranty
- 1 year (Source, checked September 30, 2026)
- Stabilisation
- Yes (Source, checked September 30, 2026)
- Markets
- GB (Source, checked September 30, 2026)
- Legal entity
- Warehouse Express Limited (Source, checked September 30, 2026)
- Headquarters
- United Kingdom (Source, checked September 30, 2026)
- Founded
- 1997 (Source, checked September 30, 2026)
- Support channels
- Email, Chat, Phone, Help-centre (Source, checked September 30, 2026)
- Products
- Mirrorless, Compact, Instant, Action camera, Drone, Lenses, Used cameras
- Official website
- wexphotovideo.com
Electronics stores
- Free delivery threshold
- £50 (Source, checked September 30, 2026)
- Return window
- 30 days (Source, checked September 30, 2026)
- Trade-in
- Yes (Source, checked September 30, 2026)
- Click and collect
- Yes (Source, checked September 30, 2026)
- Markets
- GB (Source, checked September 30, 2026)
- Legal entity
- Warehouse Express Limited (Source, checked September 30, 2026)
- Headquarters
- United Kingdom (Source, checked September 30, 2026)
- Founded
- 1997 (Source, checked September 30, 2026)
- Support channels
- Email, Chat, Phone, Help-centre (Source, checked September 30, 2026)
- Departments
- Cameras, Audio, Computers, Refurbished
Apps and profiles
Pros and cons
Pros
- The range covers mirrorless, compact and instant, so mirrorless, compact, instant, action cameras, drones, lenses and used bodies all sit in one basket.
- Delivery is free above £50 and returns run 30 days, with click and collect on top.
- Support runs on email, chat and phone, and chat is the rarest channel here at 34.9% of the brands in the set, against 96.7% for a help centre.
- Store categories span cameras, audio and computers, so audio, computers and refurbished equipment sit alongside the photography sections.
- The aerial range is quoted at 8k video with 51 minutes of flight and stabilisation, which lines up with 66.7% of the brands in the drone group.
Cons
- Warranty is 1 year, the same as the site median of 1 and shorter than the upper quartile of 2.
- On cover length Wex sits at 18 of 41 brands in this set, so short protection is its weakest showing.
- Terms are listed for GB, so shoppers outside that market have no stated delivery or returns coverage.
- Store categories stop at cameras, audio and computers, with no phones or gaming in the list, so Wex reads as a camera stop rather than a general electronics store.
Who it suits
- Newcomers to photography who want mirrorless, compact and instant options in one place, with 30 days to change their mind.
- Drone buyers who want 51 minutes of flight, stabilisation and 151 grams of aircraft from the same seller as their camera.
- Used gear hunters, since mirrorless, compact and instant includes used cameras and cameras, audio and computers adds refurbished.
Who should look elsewhere
- Buyers who need delivery outside GB, since the stated terms cover that market alone.
- Shoppers after the specialist camera line Defender Cameras carries, since 360 camera and used cameras sits outside Wex's mirrorless, compact and instant.
- Action camera specialists who want a short catalogue, since Campark lists action camera and compact and stops there.
What it does well
The aerial side carries the most quotable numbers. The drones listed fly for 51 minutes and weigh 151 grams, and stabilisation is fitted, so airborne and handheld footage does not lean on software afterwards. A 151 gram frame is light to carry up a hill and easy to pack, and 51 minutes is enough to reach a spot, work it and get home. The catch sits in the paperwork rather than the spec sheet: 1 year of cover is thin for equipment that gets carried, dropped and flown, so a fault after that first stretch is yours to fund.
Who runs it
Wex Photo Video trades as Warehouse Express Limited, with its base in GB and a founding year of 1997, so there is a named company on the terms rather than a trading name. Support is the stronger part of the offer: email, chat and phone covers a phone line, live chat, email and a help centre, which means a delivery query does not have to travel through email alone. Several ways to reach the seller matter most when a delivery date slips, and the same name that takes the order is the one that reads a complaint.
How Wex Photo Video compares
- 9.3 vs 9.1
- 9.3 vs 8.6
9.3 vs 8.7
9.3 vs 8.8- 9.3 vs 8.6
- 9.3 vs 9.1
9.3 vs 8.8
9.3 vs 9.2- 9.3 vs 9.1
- 9.3 vs 8.9
- 9.3 vs 9.2
9.3 vs 9.0
9.3 vs 9.3- 9.3 vs 9.5
9.3 vs 9.5
9.3 vs 9.4- 9.3 vs 9.3
- 9.3 vs 9.1
9.3 vs 9.0- 9.3 vs 9.0
- 9.3 vs 8.9
9.3 vs 8.8
9.3 vs 8.6
9.3 vs 8.6
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Where Wex Photo Video is available
- Available
- United Kingdom
Countries from the brand (Source, checked September 30, 2026)
Frequently asked questions
What does Wex Photo Video sell?+
The camera side covers mirrorless, compact and instant, and the store itself is organised into cameras, audio and computers. In practice that means a mirrorless, compact or instant body, an action camera or drone, lenses, and a used range, with audio, computers and refurbished equipment alongside the photography sections. Campark and Defender Cameras carry shorter lists, so breadth is the reason to come here.
What are the returns and delivery terms?+
Returns run 30 days, and delivery is free above £50 for UK orders. Click and collect is offered as well, which suits anyone who would rather check a body in hand than trust a screen. The threshold is the part to watch, since a single lens or accessory order can sit under it and still carry a delivery charge.
What are the drones like?+
The aerial range lists 51 minutes of flight time at 151 grams, and the aircraft come with stabilisation. A 151 gram frame is easy to carry and quick to pack, while 51 minutes covers a location with time to spare. Scan is the alternative to compare if you want drone and lens lines only, without the camera side.
What warranty comes with Wex purchases?+
Cover is 1 year, which matches the site median of 1 and sits below the upper quartile of 2. On warranty length Wex ranks 18 of 41 brands in this set. Buyers who keep kit past that first stretch should read the terms closely or budget for repairs.
Where does Wex Photo Video deliver?+
The terms cover GB, and the company is based in the United Kingdom, so the delivery, returns and warranty promises are written for UK buyers. There is no listed market outside that one, which matters if you are shipping to a non-UK address. Delivery is free above £50, and click and collect is offered as well.
How do I get help from Wex?+
Support runs on email, chat and phone, so a phone line, live chat, email and a help centre are all listed. Chat is the least common of those channels in this set, offered by 34.9% of the brands here, against 96.7% for a help centre, which makes the live options worth using rather than assuming.
Can I trade in old kit or collect in person?+
Both are offered, with trade in and click and collect applying. Across the brands in this set, trade in appears at 96.8% and click and collect at 65.2%, so Wex sits in the mainstream on both rather than outside it. Trade in is the useful one for anyone moving up from a phone camera to a serious body.
Who is behind Wex Photo Video?+
The store is run by Warehouse Express Limited, a company based in the United Kingdom that has been trading since 1997. A named legal entity matters on a retailer with click and collect and a returns window, because it tells you who receives the order and who reads a complaint. Age on its own is not a quality signal, but it closes one question.
How do Wex's prices sit against the rest of the set?+
The brands in this set list prices from €5.25 to €8,768.75, with a median of €86.82 and most listings between €33.92 and €201.87. Wex sells across mirrorless, compact and instant, so one basket can hold a low priced compact and a high priced drone. Delivery is free above £50 once the basket is big enough.
Sources
- wexphotovideo.com checked September 30, 2026
Backs: Departments, Trade-in
“Cameras ... Video ... Computing ... Audio ... Optics ... Used ... Sell / Trade (main shop menu)”
- wexphotovideo.com/about-us checked September 30, 2026
Backs: Founded
“Established in 1997, Wex Photo Video (formerly Wex Photographic and Warehouse Express) has grown into one of the UK's leading retailers of photography and video equipment”
- wexphotovideo.com/aerial-photography checked September 30, 2026
Backs: Flight time (min), Top video resolution, Stabilisation, Weight (g)
“DJI Mavic 4 Pro - Flight Time 51 mins”
- wexphotovideo.com/digital-cameras checked September 30, 2026
Backs: Products
“At Wex, we have classic Film cameras (/film-cameras/). This includes the newest Instant cameras (/instant-cameras/) from Fujifilm Instant cameras and Polaroid.”
- wexphotovideo.com/help/customer-services checked September 30, 2026
Backs: Support channels
“Call: 01603 486413 Monday to Friday: 9am-6pm ... Live Web Chat & Email support”
- wexphotovideo.com/help/returns checked September 30, 2026
Backs: Return window
“If you wish to return an unwanted item to us under our 30-day return policy”
- wexphotovideo.com/help/terms-and-conditions checked September 30, 2026
Backs: Headquarters, Legal entity, Markets, Warranty
“Wex Photo Video, 13 Frensham Road, Norwich, NR3 2BT, England”
- wexphotovideo.com/help/uk-delivery-information checked September 30, 2026
Backs: Click and collect, Free delivery threshold
“If you are local to any of our stores, you can order online and choose to collect in-store”
Compiled from 8 source pages, checked September 30, 2026. We did not open an account.
What changed
- September 30, 2026: axisScores trust was 9.7, now 9.8
Not confirmed yet: Price from.